Guidelines for Cancellations and Refunds

Understanding the Cancellation and Refund Process

At AviaFantasyGaming, our goal is to provide a seamless and enjoyable experience for all our users. This Cancellation and Refund Policy outlines our procedures and guidelines to ensure you have clear and transparent options regarding cancellations and refunds.

Cancellation Procedure

Users can cancel their accounts or subscriptions at any time. To initiate the cancellation process, please contact our support team through the contact methods provided on our website or app. While we strive to process cancellations quickly, some services may still be accessible until the end of your current billing cycle or subscription term.

Refund Policy

Refunds may be available under certain conditions outlined below:

• Subscription Refunds: Upon canceling your subscription, you may be eligible for a partial refund based on the unused portion of your subscription period. Refunds are typically processed within a reasonable timeframe after we receive your cancellation request.
• In-App Purchases: Refunds for in-app purchases are subject to our review and approval. If you encounter any issues with a purchase or believe you qualify for a refund, please provide our support team with detailed information about the transaction to assist in the process.
• Technical Issues: If you experience any technical difficulties that hinder your access to our services, please report these issues to our support team. After investigating the situation, we may offer a refund or an alternative solution if deemed appropriate.

Please be aware that certain fees or charges may be non-refundable. We reserve the right to decline refund requests that do not comply with our policy or in cases of misuse of our services.

Requesting a Refund

To initiate a refund request, please reach out to our support team and include the following information:

• Your account details or order number.
• A clear explanation of why you are requesting a refund.
• Any relevant supporting documentation or screenshots that could assist in processing your request.

Our support team will review your request and respond within a reasonable timeframe. We appreciate your patience and understanding as we work diligently to address your concerns and ensure your satisfaction.

By using our services, you confirm that you have read, understood, and agreed to this Cancellation and Refund Policy. We reserve the right to modify this policy at any time, with updates reflected on this page. We encourage you to check back regularly for any changes that may affect your rights and responsibilities as a user.